Support
We're here to help you get the most out of your training. The fastest way to reach us is email — we typically respond within 24 hours.
Common questions
How do I connect Apple Health?
When you first open the app, you'll be prompted to grant HealthKit permissions. You can also manage these anytime in iOS Settings → Privacy & Security → Health → Runsy.
How does the AI coach work?
Runsy analyzes your workout history, fitness level, and goals to create a personalized training plan, then adapts it as you progress to keep training load and recovery in balance.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open Settings → your name → Subscriptions → Runsy to manage or cancel. Your first week is a free trial through Apple: Runsy reminds you two days before it ends, and if you cancel before then you are not charged. In the app, Settings → Subscription → Manage in App Store opens the same page in one tap.
How do I delete my account?
You can delete your account from Settings in the app, or by emailing support@runsy.ai. All your data is permanently removed within 30 days.
Calling your coach
Call your coach and talk your training through out loud, from the Coach tab or by saying “Hey Siri, talk to my coach in Runsy.” See how a call works.
How do I start a call with my coach?
Open the Coach tab and tap the lime phone beside the message box, next to the mic. Once you start typing, Send takes its place. Your first call explains what happens to your voice, then asks for your microphone. Calls need Runsy Pro and the AI consent you agree to when you set up Runsy. If you don’t see the phone, update Runsy in the App Store to version 1.1.6 or later.
Can I start a call with Siri or from the app icon?
Yes. Say “Hey Siri, talk to my coach in Runsy”, and Siri opens Runsy and starts the call. The phrase works in English. You can also touch and hold the Runsy icon on your Home Screen and choose Call your coach, or tap the Call your coach widget on your Home Screen or Lock Screen. Runsy also offers Call your coach in Shortcuts and Spotlight, so you can put it on the Action Button.
Does the call keep going if I lock my phone?
Yes, from Runsy 1.1.6. A call with your coach works like any other call: lock your phone or switch apps and it keeps going, with the call on your Lock Screen and in the Dynamic Island. You can mute or hang up from there, and talk through the speaker, AirPods or your car. If a phone call comes in, you can put your coach on hold and take it, as with any call. If you start a coach call while you’re on a call that can’t be put on hold, it stays in Runsy and ends if you leave the app.
How do I mute, end the call or use the speaker?
Mute, End and Speaker sit at the bottom of the call screen. While you’re muted your audio isn’t sent, and if you start talking the call shows “The coach can’t hear you · Unmute”, so you’re never talking to a muted line.
What is hold to talk?
In a loud place, background noise can sound like you talking. Hold to talk turns the dial into a button: press and hold it while you speak, and let go when you’re done. Nothing is sent while you aren’t holding it. Turn it on from the “Noisy where you are? · Hold to talk” prompt a call shows when it’s loud, or press and hold Mute and choose Hold to talk. Tap Hands free to switch back.
What if the coach can’t hear me?
The dial moves when you speak, so you can see you’re being heard. If your microphone goes silent the call says so and offers to restart it, and if the line drops it tells you and reconnects by itself. After 30 seconds of quiet the coach asks “You still there?”, and after two minutes of silence it says goodbye and hangs up.
What happens to my voice on a call?
On a call, Runsy streams your speech in real time to one of its AI providers, named in our privacy policy, so the coach can understand you and answer out loud. Runsy does not record or store the audio. What you and the coach said is saved to your coach chat as text, like a typed conversation. Muting stops your audio being sent, and your first call explains all of this before your microphone is used.
Where does the conversation go?
When the call ends, what you both said is in your coach chat as text. Any change the coach made to your plan shows there too, with an Undo.
Adding the widgets
Runsy’s widgets put today’s run, your week and the days to your race on your Home Screen and Lock Screen. See the widgets.
How do I add a Runsy widget to my Home Screen?
Touch and hold an empty spot on your Home Screen until the apps jiggle, then tap Edit and choose Add Widget. Find Runsy, swipe through its widgets (Today, Race countdown, This week and Call your coach), and tap Add Widget on the one you want.
How do I add one to my Lock Screen?
Touch and hold the Lock Screen, tap Customize, then choose Lock Screen. Tap the space under the clock, choose Runsy, and tap the widgets you want: the week’s ring, the days to your race, today’s run or a button to call your coach. For the line above the clock, tap the date instead.
What do the widgets show?
Today’s run in the middle of your week, a countdown to race day, the whole week at a glance and a one-tap call, on your Home Screen and Lock Screen. Without a race, the countdown shows this week’s running instead. They update from your plan in Runsy, so open the app once after you sign in; until then they say Open Runsy.
What does the phone on a widget do?
It starts a call with your coach, the same call as the phone in the Coach tab.
I can’t find Runsy in the widget list.
Widgets need Runsy 1.1.6 or later. Update Runsy in the App Store, open it once, and look again.
Something broken?
Include your iPhone or iPad model, iOS or iPadOS version, and a short description of what happened — screenshots help. We read everything.